The future of play: iGaming & betting industry report 2025
The future of play: iGaming & betting industry report 2025
October 30, 2025 at 11:33PM
Tech Research Online
Discover the future of iGaming and betting backed by exclusive insights from SBC Summit 2025, and uncover practical strategies on AI, payments, compliance, and player-first approaches that drive loyalty and growth.
What’s inside
Insights defining the future of play:
- AI at the coreSee how AI is transforming player journeys, fraud detection, and operational efficiency.
- Payments without frictionDiscover why instant deposits and one-tap payouts are now essential to player retention.
- Compliance by designExplore how perpetual KYC and regulation-by-design cut friction while keeping players protected.
- Player experienceLearn how operators are reimagining player journeys to be seamless across channels, safe by default, and tailored to local markets.
- Future trendsUncover the innovations shaping tomorrow’s iGaming and betting – from crypto rails to agentic AI.
Download the Report
Download the Report
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About Zendesk
Zendesk is a global leader in customer experience solutions, helping organizations deliver seamless, personalized support at scale. In iGaming and betting, Zendesk empowers operators to manage high volumes, automate workflows, and maintain compliance; enhancing every player interaction from onboarding to VIP care.
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