The future of play: iGaming & betting industry report 2025

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The future of play: iGaming & betting industry report 2025 

October 30, 2025 at 11:33PM

Tech Research Online

The future of play:
iGaming & betting
industry report 2025

Discover the future of iGaming and betting backed by exclusive insights from SBC Summit 2025, and uncover practical strategies on AI, payments, compliance, and player-first approaches that drive loyalty and growth.

What’s inside

Insights defining the future of play:

• AI at the coreSee how AI is transforming player journeys, fraud detection, and operational efficiency.
• Payments without frictionDiscover why instant deposits and one-tap payouts are now essential to player retention.
• Compliance by designExplore how perpetual KYC and regulation-by-design cut friction while keeping players protected.
• Player experienceLearn how operators are reimagining player journeys to be seamless across channels, safe by default, and tailored to local markets.
• Future trendsUncover the innovations shaping tomorrow’s iGaming and betting – from crypto rails to agentic AI.

Download the Report

Download the Report

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About Zendesk

Zendesk is a global leader in customer experience solutions, helping organizations deliver seamless, personalized support at scale. In iGaming and betting, Zendesk empowers operators to manage high volumes, automate workflows, and maintain compliance; enhancing every player interaction from onboarding to VIP care. 

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October 31, 2025 at 12:10AMThe future of play: iGaming & betting industry report 2025  October 31, 2025 at 12:11AMThe future of play: iGaming & betting industry report 2025